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FAQ


FAQs

ORDERS

Can I Change/Cancel My Order ?

Yes, you may change/cancel your order if it is not yet dispatched. To do so, please log into the ‘My Orders’ page or get in touch with our support team at support@toyzo.in with your order number and your request. You will need to do so as soon as possible as orders are sometimes shipped immediately.

What Is The Minimum Order Value Required To Place An Order ?

There is no Minimum order, However there may a delivery charge for low value orders.

How Do I Know My Order Has Been Confirmed ?

A confirmation email will be sent to your registered email address.

What Happens If An Item Ordered Is Out Of Stock ?

Our support team will get in touch with you and a refund request will be put in motion. For pre-paid orders the refund will be processed directly into your debit/credit card account used to make the payment or via a gift card. It usually takes 10-15 working days from when the refund request was raised for the amount to reflect in your account. The gift card once issued, can be used right away.

How Can I Check The Status Of My Order ?

If you have logged in while placing the order, you can view your order status in the 'My Orders’ Tab. If you have placed the order as a guest your details won't reflect in the 'My Orders' section but don't worry, we will send you timely updates via email and SMS apprising you of your order status.

How Do I Redeem My Store Credit/Voucher ?

You can redeem your store credit in the "Cart" page. There is a drop-down on that page that enables you to redeem the credit stored against your account.

What Are My Wishlist Products ?

We try our best to keep the store stocked at all times, however in case a situation arises where you are unable to find your favorite product, you can add it to ‘ My Wish list’. Once the product is available, we attempt to inform you within 24 hours for you to log back on and add to your shopping cart.

 

PAYMENT

WHAT PAYMENT METHODS CAN I USE ?

We have a number of payment methods. Choose the one that is most convenient for you.

  1. Online Payment via Credit or Debit Cards.
  2. Net Banking 
  3. Online Payment via Wallets and UPI - For payments involving QR code scanning, please use a desktop since QR code scanning cannot happen from the same device.
  4. Cash On Delivery (COD) - The COD limits set are subject to change. You will see the limits displayed at check out.

MY ACCOUNT

HOW DO I REGISTER ?

You can register by clicking on the ‘Create an Account’ tab. It's an easy way to be in the know about everything and keep track on your order status. You even checkout faster on all future orders once you sign up.

I DON'T REMEMBER MY PASSWORD ?

Select 'Forgot Password' on the Sign-In and you will immediately receive a 'reset password' link on your registered email ID with us.

CAN I EDIT MY PERSONAL INFORMATION ?

Yes, it can be done in the 'My Account' section.

HOW DO I UN-SUBSCRIBE FROM YOUR SERVICES ?

You can Subscribe/Unsubscribe from our services anytime from the 'My Account' section.